![]() You'll need to call Southwest for assistance if you’re looking to cancel a single passenger from a multi-person reservation. The Southwest Airlines check-in counter at La Guardia Airport. Note that canceling the flight will cancel all passengers on the itinerary. As Southwest grapples with getting back on course, unclaimed baggage is still sitting at airports. They’ve worked 10 hours straight, no break. To cancel your flight, click the Cancel flight link for the respective flight. Southwest Airlines alone has canceled 2,508 flights today, more than 60 of its scheduled flights. But in 20, issues within the airlines’ control were a much greater share of the reason flights were. One Twitter user claims the cancellations are unrelated to the weather, saying “It’s lack of employees. The biggest cause of canceled flights is indeed weather, according to the data. ![]() In a statement on Monday, Southwest Airlines effectively pointed at the weather app and shrugged, citing “extreme winter weather” while noting that “Southwest is the largest carrier in 23 of the top 25 travel markets in the U.S.” It swears it had full staffing available, but the massive storm coupled with the rush hour traffic of a holiday weekend has overtaxed the airline’s systems.Īs is customary in these situations, frustrated travelers have done the only thing they can: turn to Twitter for the airing of grievances. USDOT added that it would "closely examine whether cancellations were controllable and whether Southwest is complying with its customer service plan as well as all other pertinent DOT rules." Pete Buttigieg, the current Secretary of Transportation, also shared on Twitter that he is “tracking closely & will have more to say about this” today. Southwest Airlines flights are back on schedule following a holiday week’s worth of unprecedented cancellations that stranded hundreds of thousands of travelers across the country.While many. "USDOT is concerned by Southwest Airlines’ disproportionate and unacceptable rate of cancellations and delays as well as the failure to properly support customers experiencing a cancellation or delay," the department said in a statement, per Reuters. Transportation Department (USDOT), led by Pete Buttigieg, is taking a long hard look at Southwest’s aggressive smashing of the “cancel” button. And that’s not including cancellations by Southwest on Sunday and today, per FlightAware. The major airline canceled 2,886 flights on Monday - that’s 70% of scheduled flights, and about half the total number of canceled flights across all airlines. Under a proposed new regulation, airlines at fault for major delays and cancellations would have to cover passengers’ expenses and. Learn more about refunds and flight credit. If you tried to fly for the holidays, there’s a good chance you didn’t get where you need to go - particularly if you flew Southwest Airlines. The Southwest Airlines check-in counter at La Guardia Airport. If you decide not to travel as a result of a Southwest-initiated schedule change, you can choose to either a) receive a method-of-payment refund or b) hold the value of the ticket as a flight credit that you can use to buy a future flight.
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